Here you will find all our Standard Terms & Conditions.

1. Introduction

A contract is formed between a customer (referred to as the ‘Customer’) and Carillon Video (referred to as the ‘Company’) when an Order is received from the Customer with a paid deposit. An Order may be in written, verbal or electronic form. The Product or Service shall mean any product or service that is provided by the Company to the Customer. These conditions do not affect your statutory rights.

2. Supply

The Company agrees to supply the product(s) or service(s) to the Customer as detailed in the Order and according to the terms and conditions of this contract.

3. Rights Reserved

Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Customer accepts these terms and conditions.

4. Payment

The Company shall issue an invoice to the Customer in respect of products or services supplied, or to be supplied, the payment terms for which will be stipulated on the invoice. The Company reserves the right to charge interest on overdue amounts at an annual rate of 5% above the Barclays base rate ruling on the date payment is due. Title in the goods or services shall remain with the Company until full payment has been received, unless otherwise stipulated in the Order.

5. Health & Safety

The Company and Customer will act in accordance with all relevant health and safety requirements in order to provide the product(s) or service(s).

6. Creative Brief

Unless otherwise agreed, the Customer accepts the Company’s decisions on creativity within the product(s) or service(s).

7. Booking Fee / Cancellation

Monies paid by the Customer to reserve the product(s) or service(s) of the Company will be accepted as a Booking Fee. If the Customer cancels the order less than 8 weeks prior to the Company supplying the product(s) or service(s), the Customer will be liable for the whole invoice value less any Booking Fee already paid. If the Customer cancels their Order more than 8 weeks prior to the Company supplying the product(s) or service(s), they shall forfeit the Booking Fee.

8. Liability

The Company accepts no liability for any loss or damage that may arise from the supply of the product(s) or service(s). In the unlikely event of the Company being unable to supply the product(s) or service(s) as specified in the Order, liability shall be limited to the total invoice value or monies already paid by the Customer.

9. Copyright

Unless otherwise stated in the Order, the Company retains copyright in all its Original Material. Original Material includes video recordings, graphics, soundtracks, printed material and any other design or artwork commissioned by the Customer in relation to the Order. The Customer must ensure that permission is sought for the inclusion of any copyright material (not including music used within a wedding video) they supply to the Company to enable them to deliver the product(s) or service(s). The Customer must also ensure that permission is sought for the inclusion of any performers or performances, trademarks and locations. The Company retains the right to use this material in its original and edited form as they see fit, unless otherwise agreed in the Order. The Customer agrees to indemnify the Company in the event of any breach of copyright claims being brought against the Company in respect of material supplied by the Customer.

10. Data Protection

The Customer must ensure that all necessary arrangements have been made with, and permissions obtained from, people and places that may be recorded on video as a result of the Company supplying the product(s) or service(s) and that such recording is in compliance with data protection.

11. Complaints Procedure

In the unlikely event of a dispute over the supply of product(s) or service(s), the Customer and Company agreed to accept the findings of the Institute of Videography’s Arbitration Office. Any disputes must be notified within 28 days of the Customer receiving the product(s) or service(s).

12. Care and Damage to Client Property

Whilst every care is taken in the handling of the Customer’s property, the Company accepts no responsibility whatsoever for any loss or damage, howsoever caused, or any other loss by unforeseen circumstances whilst they are in the custody of the Company. Liability for such loss or damage will be limited to the replacement cost of the materials or media and in no circumstances will any liability attach to any claim for the value of the content.

13. Right of Assignment

The Company retains the right to assign the supply of the product(s) or service(s) to the Customer to another suitable company should they be unable to complete these terms and conditions.

14. Expenses

The Company retains the right to charge out-of-pocket expenses incurred in providing the product(s) or service(s) subject to being able to provide the Customer with proof of expenditure. All out-of-pocket expenses will be charged at cost.

15. Confidentiality

Unless otherwise agreed the Company will treat any information gained during the supply of the product(s) or service(s) as being private and confidential. Likewise, the Customer shall keep confidential any methodologies and technology used by the Company to supply of the product(s) or service(s).

16. Full Money Back Guarantee

The full money back guarantee the Company issues with the basic packages is subject to fair use. A refund may be sought if the Company fails to deliver the product(s) or service(s) as agreed upon at the time of consultation and booking. This applies to the product(s) or service(s) as a whole or in part. In the unlikely event the Company fails to capture a single feature of your wedding or deliver an edit of that feature within the whole, the Company will refund the cost of that feature as it was at the time of booking. The guarantee does not cover subjective conditions such as style of film or artistic choices.

17. Basis of Law

These Terms & Conditions and any accompanying letter and / or contract are governed by the laws of the United Kingdom.

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